Return & Refund Policy
Effective Date: 19-02-2026
Website: https://kshetrafoods.us
Contact Email: sales@kshetrafoods.us
Introduction
Thank you for choosing Kshetra Foods. We take great care in delivering premium, naturally processed food products. Due to the nature of our products, our return and refund policy is designed to ensure fairness, safety, and transparency for all customers.
Please review the policy carefully before placing an order.
1. Eligibility for Returns or Replacements
Because our products are food and wellness consumables, returns or replacements are accepted only in the following cases:
- You received a damaged product
- You received an incorrect product
- The product packaging was tampered or unsealed at the time of delivery
- Items were missing from your order
Returns or replacements must be requested within 3 days of delivery.
2. Non-Returnable Items
For health and safety reasons, all food products are non-returnable, including but not limited to:
- Oils
- Honey
- Spices
- Gift boxes containing consumable items
Once delivered, products cannot be returned due to:
- Taste preferences
- Texture
- Color
- Aroma
As our products are completely natural, slight variations between batches are normal and do not indicate a defect.
3. How to Request a Return or Replacement
To initiate a request, please contact us at: sales@kshetrafoods.us
Include the following:
- Order number
- Reason for request
- Clear photos of:
- Outer packaging
- Product
- Invoice or order confirmation
- Unboxing video (mandatory for damaged items)
Requests without proper documentation may not be eligible.
4. Replacement Policy
- Replacements are issued only for approved cases
- Replacement items are subject to product availability
- If a replacement product is unavailable, a refund may be issued at our discretion
5. Refund Policy
Refunds are issued only when:
- A replacement is not possible
- The issue is confirmed after review
Approved refunds will be credited to the original payment method within 7–10 business days.
Processing time may vary depending on your bank or payment provider.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the issue was caused by:
- A damaged item
- An incorrect item sent by us
In some cases, we may request the product to be returned for quality review or internal investigation.
7. Gift Orders
If the product was purchased as a gift:
- Refunds will be issued to the original purchaser
- No cash refunds or gift credits are issued directly to the recipient
8. Chargebacks & Payment Disputes
Customers are encouraged to contact Kshetra Foods support before initiating a chargeback.
We reserve the right to:
- Dispute unjustified chargebacks
- Recover fees associated with payment disputes
9. Right to Refuse Requests
Kshetra Foods reserves the right to refuse any return, replacement, or refund request that:
- Does not comply with this policy
- Is submitted beyond the allowed timeframe
- Lacks sufficient evidence
10. Contact Us
For any questions regarding returns or refunds, please contact:
